Many times we try to contact you regarding your order. There are a few things that will cause your order to not go out whether it be a problem on your order, a proof, or we need to collect payment on your order. Sometimes our e-mails go to your junk folder and NOT your inbox. When you are expecting your order within a certain time period or are waiting for a proof, please check your junk mail box as well and call us if you haven't heard from us. We always contact our customers regarding problems to insure that they get their order in a timely manner.